At gcash game, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have as a member based in the Philippines. Please read this page carefully before creating an account or using any of our services.
Last updated: June 2025
This Privacy Policy applies to all members, visitors, and users of the gcash game platform, including our website and any mobile-accessible version of our services. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal data responsibly, in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure. We may update this policy from time to time, and we will notify registered members of any material changes via the contact details associated with their account.
When you register and use gcash game, we collect several categories of personal information necessary to operate our platform safely and in compliance with regulatory requirements. During registration, we collect your full legal name, date of birth, email address, and mobile number. When you complete identity verification (KYC), we may also collect a copy of a valid government-issued ID and a selfie or proof-of-address document, as required by Philippine anti-money laundering regulations. We collect financial information such as your preferred payment method details and transaction history in order to process deposits and withdrawals in Philippine pesos. We also collect technical data automatically when you use our platform, including your IP address, device type, browser information, and session activity logs, which help us maintain platform security and improve your experience.
The personal information we collect is used exclusively for the purposes described in this policy and for no other purpose without your consent. We use your registration details to create and manage your account, verify your identity, and communicate important account-related updates to you. Your financial information is used solely to process transactions, detect fraudulent activity, and comply with our obligations under Philippine financial regulations. Technical and usage data helps us monitor platform performance, investigate security incidents, and improve the overall user experience on both desktop and mobile. We may also use your contact details to send you information about promotions or platform updates, but only where you have opted in to receive such communications, and you may withdraw this consent at any time by updating your account preferences or contacting our support team.
gcash game does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and IT infrastructure providers, but only to the extent necessary for them to perform their services and subject to strict confidentiality obligations. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, including in connection with anti-money laundering investigations or gaming licence compliance audits. In the event of a corporate restructuring, merger, or acquisition, your data may be transferred to the successor entity, and we will notify you of any such change in advance. All third parties with whom we share data are required to handle it in accordance with applicable Philippine data privacy standards.
We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by Philippine law, including anti-money laundering record-keeping obligations. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data storage and secure transmission protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling member data are subject to confidentiality obligations. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.
As a member based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by gcash game. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You may also request the deletion of your personal data where there is no longer a legal basis for us to retain it, subject to our regulatory record-keeping obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected], and we will respond to your request within the timeframe required by applicable law.
gcash game uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences, and these cannot be disabled without affecting your ability to use the platform. We may also use analytics cookies to understand how members navigate the platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about the specific cookies we use and how to manage them, please contact our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gcash game handles your personal data, please contact our support team at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently, and we aim to respond to all requests within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. We regularly review this Privacy Policy to ensure it remains accurate and up to date, and we encourage you to check this page periodically for any changes. Your continued use of the platform after any updates to this policy constitutes your acceptance of the revised terms.
If you have any concerns about how gcash game handles your personal information, our support team is ready to help. You can also visit our FAQ page for quick answers, or create a free account to start enjoying our mobile-friendly platform with confidence.